If you wish to return your product within 60 days of its delivery, you can initiate the return process by sending the item back to the provided address. Once we receive the returned product and evaluate its condition, we will initiate the refund process.

To initiate a refund, please ensure that you submit your refund request within 60 days of receiving your order. As part of your refund request, kindly verify the shipping date indicated on the package.

The costs associated with returning the shipment will be covered by the vendor. However, it's essential to emphasize that Cognistrong.plus does not take responsibility for the shipping or refund process.

To initiate a refund request, please send an email to the following address:

support@cognistrong.plus

To return the product, please send it to the following address:

19655 E. 35th Dr. #100, Aurora, CO 80011, USA

Please note that the retailer may not cover the cost of the return shipment.

To claim a refund, please follow these steps:

Step 1: Fill out the enclosed return and refund paperwork included in the package.
Step 2: Ship the products to the designated address provided above.
Step 3: We thank you for your patience as we diligently handle your inquiry and oversee your order. You can expect to receive a confirmation email detailing the refund procedure shortly. Upon approval of your request, the refund process will be promptly initiated.